Postal Charges and Shipping Information

National Emergency Update

We are endeavouring to operate as normally as possible but there will be an impact on delivery times.

Small orders of up to 4-5 cards are being dispatched largely as normal but Royal Mail delivery times can be longer depending on your area.

Larger card orders and signature ensembles are taking about 5 working days to ship on top of courier/Royal Mail services taking a little longer.

Any framed items can take up to 7-8 working days to be ready for shipping as we are running a restricted workshop facility.

Overseas orders - very restricted, please contact us before ordering.

Our phones are only manned for short periods during the day so the best way to contact us with queries is an email to:

sales@aviationartcards.com

UK POST RATES

Standard Service
Under normal circumstances we aim to ship within 2 working days of receiving an order. In most cases Royal Mail Second Class post is used which in our experience takes an additional 2 to 3 working days - sometimes a little longer in peak periods such as before Christmas. For most of our customers this sort of timeframe is acceptable and it helps keep postage costs down as low as possible. If you are in a hurry though you may want to use our Priority Service.

Priority Service
First of all we move your order to the top of our queue and we then ship using Royal Mail First Class. In most cases shipments will be received within 3 workings days of placing your order online - often less. This is not absolutely guaranteed though - if you need Guaranteed Special Delivery then please give us a call, this will cost extra.

Unexpected Delays
If for any reason there is a delay, for example if an item is out of stock, then we will let you know and give you the option to change or cancel your order.

Accepting Delivery of Parcels
Your delivery is insured. In some cases, usually depending on the value of the order, you may be asked to sign for the parcel upon delivery. In these cases, for the insurance to be valid, it is important that you examine the parcel carefully before signing for it. You do not have to unwrap it but if there are any external indications of damage such as holes, bending or signs of having been wet, then make a note of this against your signature so it is put on record with the delivery company.

 Valid Overseas Shipping Destinations
We ship regularly to Europe, USA, Canada, Australia and New Zealand.
For any other destinations please contact us.

Insurance and Tracking
Your package is insured and a signature may be required upon receipt. Most are tracked but this can vary by country.

Delivery Times
This is not a guaranteed service in terms of delivery times but in our experience is generally reliable.
The delivery times given by our postal service are estimates only and not guaranteed. In our experience they are largely accurate but we have known delays caused, for example, by postal disputes, severe weather or by parcels being held up in customs. Delivery times can also be extended at busy times, particularly Christmas, so it is advisable to order in plenty of time.
In all of these cases there is nothing we can do about any delay once the order is shipped and we only accept overseas orders on this understanding.

Framed Cards Overseas
Unfortunately we cannot ship framed cards overseas, there is a high risk of breakages. In any case the extra weight of the frame itself and the extra packaging needed would increase the shipping cost considerably. It is likely to be much cheaper to buy a frame locally. The mounts are cut so they will fit directly into standard sized, ready made frames that are widely available.

Accepting Delivery of Parcels
Your delivery is insured. In some cases, usually depending on the value of the order, you may be asked to sign for the parcel upon delivery. In these cases, for the insurance to be valid, it is important that you examine the parcel carefully before signing for it. You do not have to unwrap it but if there are any external indications of damage such as holes, bending or signs of having been wet, then make a note of this against your signature so it is put on record with the delivery company.

Guaranteed Overseas Delivery
A true guaranteed delivery option with full tracking can only be achieved by using an international courier such as Parcelforce or UPS. The costs for this are prohibitive for all but the most unusual of circumstances – highly likely to be much more than the item you are ordering. It is a possible option though, so contact us for more information.

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0121 355 1333                      sales@aviationartcards.com

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