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Standard Service
Under normal circumstances we aim to ship within 2 working days of receiving an order. In most cases Royal Mail Second Class post is used which in our experience takes an additional 2 to 3 working days - sometimes a little longer in peak periods such as before Christmas. For most of our customers this sort of timeframe is acceptable and it helps keep postage costs down as low as possible. If you are in a hurry though you may want to use our Priority Service.
Priority Service
First of all we move your order to the top of our queue and we then ship using Royal Mail First Class. In most cases shipments will be received within 3 workings days of placing your order online - often less. This is not absolutely guaranteed though - if you need Guaranteed Special Delivery then please give us a call, this will cost extra.
Unexpected Delays
If for any reason there is a delay, for example if an item is out of stock, then we will let you know and give you the option to change or cancel your order.
Accepting Delivery of Parcels
Your delivery is insured. In some cases, usually depending on the value of the order, you may be asked to sign for the parcel upon delivery. In these cases, for the insurance to be valid, it is important that you examine the parcel carefully before signing for it. You do not have to unwrap it but if there are any external indications of damage such as holes, bending or signs of having been wet, then make a note of this against your signature so it is put on record with the delivery company.
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